Shipping Policy

At SENG HUAT ELECTRICAL & HOME APPLIANCES SDN BHD, we are committed to delivering your purchased products safely and efficiently. Please read our shipping policy carefully before placing an order on our website.

Shipping Coverage

We currently provide delivery services within Malaysia. Delivery availability may vary depending on the customer’s location and the type or size of the product purchased.

For certain areas, additional delivery charges may apply. Customers will be informed of any applicable charges before order confirmation.

Shipping Charges

Shipping fees are calculated based on the delivery location, product size, product weight, and order quantity. The final shipping cost will be displayed during checkout or confirmed by our team before delivery arrangement.

Order Processing

All orders will be processed once payment has been successfully received and verified. Orders are usually processed within 1 to 3 working days, excluding weekends and public holidays.

During peak seasons, promotional periods, or unforeseen circumstances, processing and delivery times may take longer than usual.

Delivery Time

Estimated delivery time may vary depending on the delivery location and product availability. Standard delivery usually takes approximately 3 to 7 working days after order processing.

For bulky items such as large home appliances, delivery may require additional arrangement and may take a longer period.

Delivery Arrangement

Our team or appointed delivery partner may contact the customer to arrange a suitable delivery date and time. Customers are responsible for ensuring that the delivery address, contact number, and recipient details provided are accurate and complete.

SENG HUAT ELECTRICAL & HOME APPLIANCES SDN BHD shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Receiving Your Order

Customers are advised to inspect the product upon delivery. Please ensure that the product received is correct and in good condition before signing or acknowledging receipt.

If there is any visible damage, missing item, or incorrect product, customers should notify us as soon as possible with supporting photos or relevant details.

Failed Delivery

If delivery cannot be completed due to the customer being unavailable, incorrect address, or failure to respond to delivery arrangements, additional delivery charges may apply for re-delivery.

Product Availability

All orders are subject to product availability. If an item is unavailable after payment has been made, our team will contact the customer to arrange a replacement, backorder, or refund where applicable.

Delays

Delivery may be delayed due to circumstances beyond our control, including but not limited to weather conditions, courier delays, public holidays, stock shortages, traffic conditions, or other unforeseen events.

SENG HUAT ELECTRICAL & HOME APPLIANCES SDN BHD will not be liable for any loss or inconvenience caused by delivery delays.

Changes to Shipping Policy

SENG HUAT ELECTRICAL & HOME APPLIANCES SDN BHD reserves the right to amend, update, or change this Shipping Policy at any time without prior notice. Customers are encouraged to review this page regularly for the latest updates.