FAQs
How do I place an order on the website?
To place an order, please follow the steps below:
- Select the product you wish to purchase and click “Add to Cart”.
- Click “Continue Shopping” if you would like to add more products, or click “Checkout” to proceed with payment.
- You will be directed to the login page. Enter your Username and Password. If you do not have an account yet, please register before proceeding.
- Confirm your shipping address on the “Shipping Address” page, then click “Next”.
- Select your preferred shipping method and click “Next”.
- Choose your payment method and click “Next”.
- Review your billing details, shipping details, and agree to the terms and conditions.
- Click “Confirm Order” to complete your order.
What payment methods are available?
We offer the following payment methods:
- Credit Card / Debit Card
- Online Bank Transfer
- Cash on Delivery, subject to location availability
For any order-related issues, you may contact us by email at:
Note: Purchased products will only be delivered after payment confirmation has been received.
How do I update my account information and shipping address?
You may update your account information and shipping address by following these steps:
Log in to your account, click “Account Maintenance”, then edit your account details and shipping address.
I forgot my account password. What should I do?
If you have forgotten your password, please follow the steps below:
- Click “Lost Password?”.
- Enter the email address used to register your account.
- Click “Submit”.
A verification token will be sent to your email. Once you have received the token, you will be able to create a new password for your account.
Can I cancel an existing order?
Yes, you may cancel your order only if it is still under Pending status.
To request an order cancellation, please email us at:
Please use the following email subject:
Request to cancel order
Orders that are already in shipping or have been shipped cannot be cancelled.
What is the transaction currency?
All product transactions will be processed in MYR.
How long does delivery usually take?
Delivery usually takes around 1 to 4 working days, depending on the delivery location.
I still have questions. Who can I contact?
If you have any further questions, please email us at:
Our team will assist you as soon as possible.